Customer Services 08448 110 619, Mon - Fri, 9am - 5pm

Terms and conditions

By using this website you are agreeing to these Terms & Conditions.

Important information

Your car parking contract is made with the car parking supplier, based solely on their terms and conditions. Each car parking supplier will generally accept responsibility for any negligence and will maintain an insurance policy accordingly. They will not accept responsibility for the acts of any third party and will not accept responsibility for your car or anything in it, which is covered by any other insurance policy. Each car parking suppliers terms and conditions are exhibited at each car park or are available on request. Car parking suppliers are exempt from any liability, if you do not notify them of any loss or damage to your vehicle before you leave the car park.

Booking confirmation

We confirm bookings by issuing a booking reference. We will email you information relating to your reservation at the time of placing a booking.

Canceling a booking

You may cancel a parking booking up to three working days before the booking period begins. An administration fee may be charged for cancellations.

If you do not turn up, you will be charged in full for the whole booking period.

All cancellations must be directed to SkyAirportParking.co.uk and not the 3rd party service providers. We must be informed of all cancellations within office hours, (Monday - Friday, 9am to 5pm). Should a cancellation request be received outside of these hours we will be unable to assist.

Please inform SkyAirportParking.co.uk of any amendments prior to travel.

You can cancel your booking by clicking to this page.

Prices and payments

The price is in pounds sterling including VAT as applicable. The price is that which is confirmed at the time of making your booking no matter what prices may be quoted elsewhere or in any promotional offer.

Any daily charges quoted are for a calendar day (with part of a day calculated as one day) unless indicated otherwise.

You can pay for your booking using an approved payment card when you make the booking.

If there are any extra charges due, you must pay these in full before you leave the operator's premises.

Prices quoted in our promotional material:

  • are usually discounted from the price you would pay if you turned up without a booking;
  • are subject to change including peak season increases;
  • are subject to minimum stays/charges at certain locations;
  • are subject to availability;

Once a booking is confirmed the price is fixed.

Our Responsibilities

We act only as booking agent for the operator and are only liable to you for losses directly arising if we are negligent in processing your booking.

Exclusion and limits of our responsibility

We will not accept legal responsibility for the following:

  • loss or damage covered by your own insurance;
  • any indirect loss as a result of damage or loss (such as loss of earnings);
  • any loss or damage caused by any act omission or negligence of the operator.

Operators

Bookings are accepted subject to the terms and conditions adopted by the operator and specified on the booking confirmation. Terms and conditions are available by contacting our Customer Services Department on 0844 811 619.

Exclusion and limits of operator's responsibility

So far as not inconsistent with the operator's terms and conditions:

  • on airport car parks and car parks where you keep the keys during the parking period are open to the public and your vehicle will be parked at your risk; in other car parks the operator accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the operator and accordingly you must report any loss or damage to the operator prior to driving away on your return.
  • in the case of airport hotels or airport lounges, you must report any loss or damage prior to leaving the operator's premises.
  • the operator accepts no responsibility or liability for:
    • loss or damage covered by your own insurance;
    • personal property left in your vehicle, the operator's coach, the operator's premises or left unattended at any time;
    • transport delays between the car park or hotel and the airport caused by traffic congestion, the operator's coach breaking down or any other cause beyond the operator's control;
    • loss arising from a stolen or mislaid booking confirmation, receipt or ticket for your vehicle;
    • loss of or damage to your vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, damage by vandals and other matters outside the operator's control;
    • any indirect loss as a result of damage or loss to your vehicle (such as loss of earnings);
    • delay in making your vehicle available for collection if this is before the end of the parking period.
    • delay in making your vehicle available for collection if this is before the end of the parking period.
  • The operator will not pay more than £25,000 (GBP) for loss of or damage to your vehicle.

Check-in time

You are responsible for arriving at the car park (or in the case of valet parking at the airport) in good time (at least one hour before the airline's recommended check-in time) so you can arrive at the airport check-in desk by the airline's recommended check-in time.

Complaints procedure

Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the operator. We will on request provide contact details for the operator.

Any queries and claims relating to the processing of your booking should be made to us.

This procedure does not affect your right to take legal action.

We will write and acknowledge a written complaint within two working days of receiving it.

One of our Customer Support team will deal with your complaint in the first instance.

As long as you can send us any extra information we may ask for, we will try to give you a written decision within 28 days.

You can send us complaints by e-mail to complaints@skyairportparking.co.uk or by writing to SkyAirportParking.co.uk, 76 Wellington Road South, Stockport, Cheshire, SK1 3SU.

Changing the conditions

Nobody can change these conditions unless the change is made in writing with our permission.

These Terms and Conditions do not affect your Statutory Rights as a consumer.

Cancellations and Amendments Charges

All cancellations should be made in writing to sales@skyairportparking.co.uk, and are subject to a cancellation fee and/or an administration charge.

  • If you cancel within 2 days before the parking reservation commencing there is a 100% cancellation fee.
  • If you cancel more than 3 days before the parking reservation commencing there us a £6.50 administration charge.

No refund is issued for unused parking stays, for example if you booked for 12 days and only park for 10.